Your support team is sharp, but their queue is not. Simple "Where is my order?" and password reset questions sit in the same line as billing disputes and technical bugs. Hiring more people every quarter is not a strategy, it is a reaction.
BYBOWU designs and implements AI customer support automation that actually reduces volume, response times, and cost per ticket instead of adding another chatbot nobody trusts. We are based in Phoenix, AZ and work with support, operations, and CX leaders across the US and internationally who care about measurable outcomes, not AI theater.
This is a focused part of our broader AI Solutions & Custom AI Development offering, built for teams that want automation that is safe, on-brand, and tied to real KPIs.
Most clients reach out after one or more of these pain points have become hard to ignore:
Our goal is not to replace your team. Our job is to automate the 30–70% of work that does not need a human, so your best people can focus on complex conversations, upsell opportunities, and retention.
We build a visible, controllable AI layer around your existing helpdesk and CRM. You stay in charge of the tools and policies, the automation takes on the repeatable work.
Technically, we combine retrieval-augmented generation (RAG) with clear rules and guardrails. That keeps answers accurate, traceable, and aligned with your policies, instead of improvising.
You get a structured rollout with clear checkpoints, not an endless "AI lab" project. Most teams see a first live version in about 2–3 weeks.
When you need deeper changes in your website, app, or back office to let AI resolve more cases end to end, we coordinate with our Web Development Services, Custom Software Development, or Integrations & API Development teams.
By the end of the first phase you have a working system in production, not just a slide deck.
If you want an ongoing partner, we can stay involved to keep the system accurate as your product, pricing, and policies change.
For a growing clothing marketplace similar to SixZeros, we helped structure support flows around order status, returns, and size questions, so internal teams could focus on onboarding new brands and campaigns instead of repetitive tickets.
A tactical apparel store similar to BEZET used our automation to handle common order and shipping questions during promotions, reducing pressure on human agents when traffic spiked.
For B2B platforms like MonoDrop and web apps similar to Roome, we focused automation on account setup and routine updates so operations teams spent less time on basic how-to questions and more on high-value partner relationships.
To see the types of products and platforms we build and support, explore our portfolio. For a private walk-through that is closer to your industry, contact us and we can share relevant examples.
Most teams see a first working pilot in 2–3 weeks, focused on a small set of high-volume intents. Improvements in first response time and deflection usually start to show within the first few weeks after go-live as the automation is tuned on real conversations.
Costs depend on channels, integrations, and how broad you want phase 1 to be. A focused pilot is often comparable to a few months of a full-time agent, while multi-channel rollouts with deeper integrations and ongoing optimization sit higher. Share your stack and volumes and we will provide a clear, fixed-scope estimate. Typical ranges are similar to the projects on our Prices page.
You choose the starting point. Many teams begin with AI-assisted replies where agents review and send answers, then gradually automate low-risk intents directly to customers. Others automate common self-service flows from day one with strict guardrails. We match the approach to your risk tolerance and brand.
We follow your internal policies around data access, encryption, and retention. We set up PII redaction, granular access control, and logging so automated decisions can be audited and reviewed. Your data is not used to train public models. If you have a security or compliance checklist, we walk through it with your team before touching production data.
We design the automation layer to be portable. Conversation logic, knowledge base structure, and flows can usually be reused if you migrate to a new platform. We then reconnect it to the new tools and run a short validation phase.
No. Your team needs to own the knowledge and policies, not the internals of the models. We expose controls through your helpdesk and simple admin screens, and can stay on a light retainer for periodic tuning and new flows if you prefer.
If your support load is growing faster than your team, it is time to put a more intelligent system in front of it.
From there, we move in small, accountable steps toward a 24/7, AI-assisted helpdesk that keeps both your customers and your team happier.
Discover what makes our AI Customer Support Automation for 24/7 Service & Cost Reduction service exceptional
Built to grow with your business needs, ensuring long-term success and flexibility.
24/7 technical support and maintenance from our experienced development team.
Rigorous testing and quality control processes ensure reliable performance.
Optimized for speed and efficiency, delivering exceptional user experience.
Tailored to your specific requirements and business objectives.
Built with modern technologies and best practices for long-term success.
Ready to start your next project? Let's discuss how we can help bring your vision to life
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