Support & Maintenance

Support & Maintenance for Serious Websites and Web Apps

Launching is step one. The real work is keeping your site or application fast, secure, and stable as traffic, content, and integrations grow. BYBOWU provides ongoing website and web app support & maintenance for teams that can’t afford downtime, broken features, or security surprises.

Headquartered in Phoenix, AZ and working with clients across the US and worldwide, we act as your long-term technical partner – not just the team that built the first version.

The Problems We Help You Avoid

If your site or app is important to revenue or operations, you’ve probably run into at least one of these issues:

• Slow performance: pages get heavier over time, load times creep up, conversions drop.
• Security risks: outdated plugins, frameworks, or servers make you an easy target.
• Random bugs after “small changes”: a quick content or code tweak quietly breaks key flows.
• No clear ownership: everyone assumes someone else is monitoring uptime, backups, and errors.
• Developers who disappear: the original freelancer or agency has moved on, and fixes take forever.

Our support & maintenance service is designed to eliminate these failure points and give you one accountable team to call when anything looks off.

What BYBOWU Support & Maintenance Includes

We tailor each engagement to your stack and risk profile, but most plans cover four core areas:

• 1. Updates & Security Hardening
  • Regular framework, plugin, and dependency updates (e.g. Laravel, WordPress, Next.js, React).
  • Security patching and basic hardening to reduce vulnerabilities.
  • Monitoring for suspicious activity and quick response to critical issues.
• 2. Performance & Reliability
  • Performance checks and tuning to keep load times competitive.
  • Uptime monitoring and alerting so we know about issues quickly.
  • Regular review of hosting and infrastructure configuration.
• 3. Backups & Recovery
  • Automated backups of code, database, and critical assets.
  • Tested recovery procedures so you can restore quickly after incidents.
  • Version control best practices for safe rollbacks.
• 4. Ongoing Support & Small Enhancements
  • Fixes for bugs and regressions in existing features.
  • Minor UX/UI tweaks and content updates, depending on your plan.
  • Technical guidance when you want to add new tools or integrations.

If you have a more complex setup – multi‑site WordPress, a custom Laravel API, or a Next.js frontend tied to several services – we consolidate everything into one clear support model and point of contact.

How Our Support & Maintenance Process Works

We keep the process simple so you know exactly how issues get handled and what you’re paying for.

1. 1. Onboarding & Technical Review
   We start with access, documentation, and a brief technical review of your current environment (hosting, codebase, integrations). If we didn’t build your project, we’ll flag any major risks or unknowns before we commit to support.
2. 2. Support Plan & SLAs
   Based on your traffic, complexity, and internal capabilities, we agree on a tailored plan. That can range from light‑touch monthly maintenance to more involved support with guaranteed response times for production issues.
3. 3. Monitoring & Preventive Work
   We put monitoring, backups, and basic alerts in place, then schedule regular update cycles so your stack doesn’t fall behind. Where possible, we automate repeatable tasks to keep your costs predictable.
4. 4. Issue Handling & Enhancements
   When something breaks or needs refinement, you log a ticket through the agreed channel (email, helpdesk, or your internal system). We triage, estimate if needed, and get to work – keeping you informed on status and impact.
5. 5. Quarterly Review (Optional for Larger Plans)
   For long‑term partners, we schedule periodic reviews to look at performance, upcoming changes in your business, and opportunities to simplify or modernize architecture.

What You Get Out of a BYBOWU Maintenance Partnership

We focus on outcomes that matter to founders, marketing leaders, and operations teams:

• Less downtime and fewer fire drills – issues are spotted earlier, and you know who is responsible for fixing them.
• Faster, more reliable experiences – which usually means better engagement, conversions, and support efficiency.
• Lower long‑term costs – a stable, well‑maintained codebase is cheaper to extend than a neglected one.
• Clear visibility – simple reporting on what was updated, why it mattered, and what’s next.
• Room to grow – when you’re ready for a new feature or product line, you’re building on solid foundations.

Because our team also designs and builds products from scratch, you benefit from product‑level thinking – not just patchwork fixes.

Why Work with BYBOWU Long-Term

There’s no shortage of people who can make a one‑time code change. The value of a long‑term partner is in consistency and context.

• Senior oversight: your project isn’t handed off to the most junior developer; we keep experienced engineers involved.
• Modern stack expertise: we work daily with Laravel, Next.js/React, and WordPress, among other tools.
• Clear communication: updates in plain language, with direct answers to impact, risk, and cost.
• Global mindset: we’re based in Phoenix but used to supporting teams across time zones and markets.

If you want a team that treats your site or app like a core asset, not a one‑off project, that’s how we’re set up.