Support & Maintenance for Websites and Web Apps That Actually Matter
If your site or app is tied to revenue, operations, or fundraising, you cannot treat it as a "launch and forget" project. It needs consistent care, clear ownership, and a team that understands both the code and the business behind it.
BYBOWU provides ongoing support and maintenance for modern websites and web applications so they stay fast, secure, and stable as traffic, content, and integrations grow. Headquartered in Phoenix, AZ and working with clients across the US and worldwide, we act as your long-term technical partner, not a one-off vendor.
The problems we keep off your plate
Most of the headaches we are called in to fix could have been prevented months earlier:
- Slow performance as more content, tracking scripts, and plugins quietly pile up.
- Security exposure from outdated WordPress plugins, unpatched Laravel or Node dependencies, and weak server setups.
- Broken key flows after "small" content or code changes that no one properly tested.
- No clear owner for uptime, backups, and incident response, so issues linger longer than they should.
- Missing developers when the original freelancer or agency moves on and urgent fixes wait in a queue.
Our support and maintenance service is built to eliminate these points of failure and give you one accountable, senior-led team to call when anything looks off.
What our support & maintenance covers
Every engagement is tuned to your stack and risk profile, but most plans focus on four core areas.
-
1. Updates & security hardening
- Regular framework and dependency updates for stacks like Laravel, WordPress, React, and Next.js.
- Security patching and basic hardening to reduce common vulnerabilities.
- Monitoring for suspicious activity and fast response when something critical appears.
-
2. Performance & reliability
- Scheduled performance checks and tuning so load times stay competitive.
- Uptime monitoring and alerting so we hear about incidents quickly, not from angry customers.
- Review of hosting and infrastructure choices with clear, non-technical recommendations when upgrades are worth it.
-
3. Backups & recovery
- Automated backups of code, databases, and critical assets with sensible retention.
- Tested recovery procedures so you can restore quickly after mistakes or incidents.
- Version control best practices that make rollbacks safe instead of risky.
-
4. Ongoing support & small enhancements
- Fixes for bugs and regressions in existing features.
- Minor UX/UI tweaks and content updates, depending on your plan.
- Technical guidance when you want to introduce new tools, third-party services, or analytics.
If you are running something more complex such as a multi-site WordPress setup, a custom Laravel API, or a Next.js frontend connected to several services, we consolidate it into one clear support model and a single point of contact.
Not sure how healthy your platform is?
We can start with a focused health check that looks at performance, security basics, and maintainability for your current website or app.
How a support & maintenance engagement works
We keep the structure simple so you always know who owns what, how issues get handled, and what you are paying for.
-
1. Onboarding and technical review
We start by getting access, documentation, and a concise technical review of your current environment: hosting, codebase, integrations, and existing monitoring. If we did not build your project, we call out major risks or unknowns before we commit to supporting it. -
2. Support plan and SLAs
Based on your traffic, complexity, and internal team, we propose a tailored plan. This can range from light-touch monthly maintenance to more involved support with defined response times for production issues. -
3. Monitoring and preventive work
We set up monitoring, backups, and alerts, then schedule regular update cycles so your stack does not fall years behind. Where it makes sense, we automate repeatable tasks so your costs are predictable instead of spiky. -
4. Issue handling and enhancements
When something breaks or needs refinement, you submit a ticket through the agreed channel (email, helpdesk, or your internal system). We triage, estimate if needed, and get to work while keeping you informed on status and impact. -
5. Periodic review for long-term clients
For larger or long-running plans, we schedule periodic reviews to look at performance, upcoming business changes, and opportunities to simplify, refactor, or modernize parts of your architecture.
What you can order
- Core Website Care — Monthly updates, backups, security checks, and uptime monitoring for a marketing or content-focused site, ideal for WordPress and smaller custom marketing sites.
- Business-Critical App Support — Ongoing maintenance for custom web apps built with Laravel, React, or Next.js, including bug fixing, performance tuning, and structured incident response.
- Ecommerce Stability Package — Support and maintenance for ecommerce platforms or marketplaces, with focused checks on checkout flows, catalog performance, and integrations that affect revenue.
- Multi-Site & Multi-Environment Care — Consolidated support for multi-site WordPress networks or projects with separate staging, QA, and production environments.
- Quarterly Health Check & Tune-Up — A lighter engagement where we run a quarterly audit, handle needed updates, and provide a short report with recommendations.
- Embedded Support Team — A higher-touch plan where we act as your external dev team, handling ongoing maintenance plus a fixed number of hours for minor features and experiments each month.
Outcomes you can expect
Good maintenance is not about tickets closed, it is about keeping the business side of your platform predictable.
- Less downtime and fewer emergencies because issues are spotted earlier and there is a clear process when something goes wrong.
- Faster, more reliable experiences that help paid traffic perform better, reduce support load, and build trust with users.
- Lower long-term cost because a stable, well-maintained codebase is cheaper and safer to extend than a neglected one.
- Transparent reporting so you see what was updated, why it mattered, and what we recommend next.
- Room to grow since your site or app becomes a stable base for new features, campaigns, and product lines.
Because BYBOWU also designs and builds products from scratch, you get product-level thinking, not just patchwork fixes. When you are ready to launch something new, we already know your stack, traffic patterns, and constraints.
Proof it works in the real world
Marketplace stability and iteration
We support a growing online marketplace for apparel, keeping deployments predictable while the client experiments with new promotions and categories. Performance and uptime stayed stable even as the catalog and traffic expanded.
Booking and onboarding flows kept healthy
For a housing and roommate-matching platform, we maintain the core onboarding and search experience, applying regular fixes and small UX improvements so conversion does not suffer as new features are added.
B2B operations platform kept secure
We provide ongoing updates and security care for a B2B web portal used in logistics and wholesale. Regular patching, backups, and monitoring mean fewer production incidents and faster recovery when something does happen.
Why choose BYBOWU for support & maintenance
- Senior ownership, not just ticket handlers — experienced engineers stay involved so you are not relying on the most junior person to protect a critical platform.
- Modern stack expertise — we work daily with Laravel, React, Next.js, WordPress, and related tooling, and we already build custom software, web platforms, and mobile apps for clients.
- Clear, practical communication — you get honest explanations in plain language and direct recommendations, not vague "we handled it" updates.
- Global mindset with a stable base — operating from Phoenix with clients across time zones, we are used to working remotely, documenting decisions, and staying reachable.
- Path from maintenance to growth — when maintenance uncovers bigger opportunities, our teams can help with new features, redesigns, SEO, or performance projects using services like web development, SEO, or custom software.
Questions founders usually ask
Do you only maintain projects you built?
No. We often take over existing sites and apps. We start with a short technical review so we understand the current state and can be honest about what level of support we can safely commit to.
What does a typical monthly budget look like?
For smaller marketing sites and simpler WordPress setups, monthly care is usually in a lower, predictable range. For business-critical web apps or ecommerce platforms with SLAs and regular enhancements, budgets are higher and sized to your risk level and roadmap. We will outline options before you commit.
How fast do you respond to urgent issues?
Response times depend on the plan you choose. Light plans focus on regular care and best-effort responses. Higher-touch plans include agreed response windows for production issues so you know what to expect when something breaks outside office hours.
Will you help us modernize or refactor parts of our app?
Yes, as we maintain your platform we will highlight areas that are risky, outdated, or blocking growth. We can then plan separate scoped projects for refactors, performance optimization, or redesign using our web app development and website redesign services.
Can you work with our in-house team?
Yes. Some clients keep an internal product or marketing team and rely on us for infrastructure, updates, complex bugs, and code reviews. We are comfortable collaborating in your tools and processes as an extension of your team.
What if we outgrow the current platform?
If maintenance reveals that the existing system is holding you back, we will say so. From there we can help you plan a phased rebuild or migration so you protect revenue while moving to a stronger foundation.
Keep your platform steady while you grow
Whether you rely on a content-heavy WordPress site, a custom Laravel backend, or a modern React/Next.js application, we can keep it healthy and evolving at the right pace.
