Telegram Bots

Suite of AI-powered Telegram bots for business automation, including customer support, appointment scheduling, and lead qualification.
AI Automation Bot Development
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Project Details

Comprehensive overview of the Telegram Bots project

Project Overview

We built a suite of Telegram bots that automate common business workflows — from customer support to lead qualification and appointment scheduling.

The Challenge

Small businesses were spending 2-3 hours daily on repetitive customer inquiries, appointment scheduling, and lead follow-up. They needed automation that worked where their customers already were — messaging apps.

Our Solution

  • Customer support bot — handles FAQ responses, product information, and routes complex queries to human agents
  • Appointment scheduler — shows available slots, books appointments, sends reminders, and handles rescheduling
  • Lead qualification bot — asks qualifying questions, scores leads, and notifies sales team of hot prospects
  • Analytics dashboard — tracks conversation volume, response times, and conversion rates
  • Multi-language support — bots operate in English, Spanish, and Ukrainian

Tech Stack

PHP with Telegram Bot API, OpenAI integration for natural language understanding, MySQL, webhook-based architecture, admin dashboard in Laravel.

Results

  • Customer response time reduced from 4 hours to instant
  • 70% of inquiries handled without human intervention
  • Appointment no-show rate reduced by 40% with automated reminders
  • Lead qualification saves 10+ hours/week of manual work

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Project Goals

Clear objectives and measurable outcomes achieved

Innovation

Cutting-edge solutions and creative approaches

Results

Tangible impact and business value delivered

Project Results

⏱ 4 weeks Project Duration
📄 10+ Pages Built
⚡ 96/100 Performance Score
📱 Yes Mobile Optimized

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