TCSLink/SoloLink CRM

Project Overview

SoloLink is a custom CRM built for TCS, a security guard management company that needed to replace their spreadsheet-based operations with a real-time digital system.

The Challenge

Managing 200+ security guards across multiple client sites using spreadsheets was causing scheduling conflicts, missed shifts, and compliance gaps. The company needed a centralized system that could handle scheduling, time tracking, compliance documentation, and client reporting.

Our Solution

• Real-time scheduling — drag-and-drop shift management with conflict detection and auto-fill for open shifts
• Mobile check-in/out — GPS-verified clock-in from mobile devices with geofencing
• Compliance tracking — automated license expiration alerts, training records, and certification management
• Client portal — clients can view guard assignments, incident reports, and billing in real-time
• Automated reporting — weekly/monthly reports generated automatically for each client site
• Payroll integration — hours automatically calculated and exported for payroll processing

Tech Stack

Laravel, Vue.js frontend, MySQL, REST API for mobile app, real-time notifications via WebSockets, PDF report generation.

Results

• Scheduling time reduced from 8 hours/week to 45 minutes
• Zero missed compliance deadlines (previously 5-10/month)
• Client satisfaction scores improved from 3.2 to 4.7 out of 5
• Payroll processing time reduced by 75%