TCSLink/SoloLink CRM
Project Details
Comprehensive overview of the TCSLink/SoloLink CRM project
Project Overview
SoloLink is a custom CRM built for TCS, a security guard management company that needed to replace their spreadsheet-based operations with a real-time digital system.
The Challenge
Managing 200+ security guards across multiple client sites using spreadsheets was causing scheduling conflicts, missed shifts, and compliance gaps. The company needed a centralized system that could handle scheduling, time tracking, compliance documentation, and client reporting.
Our Solution
- Real-time scheduling — drag-and-drop shift management with conflict detection and auto-fill for open shifts
- Mobile check-in/out — GPS-verified clock-in from mobile devices with geofencing
- Compliance tracking — automated license expiration alerts, training records, and certification management
- Client portal — clients can view guard assignments, incident reports, and billing in real-time
- Automated reporting — weekly/monthly reports generated automatically for each client site
- Payroll integration — hours automatically calculated and exported for payroll processing
Tech Stack
Laravel, Vue.js frontend, MySQL, REST API for mobile app, real-time notifications via WebSockets, PDF report generation.
Results
- Scheduling time reduced from 8 hours/week to 45 minutes
- Zero missed compliance deadlines (previously 5-10/month)
- Client satisfaction scores improved from 3.2 to 4.7 out of 5
- Payroll processing time reduced by 75%
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Like what we delivered for TCSLink/SoloLink CRM? Our Phoenix, AZ web & app development team can build a similar result for your business anywhere in the US.
Project Goals
Clear objectives and measurable outcomes achieved
Innovation
Cutting-edge solutions and creative approaches
Results
Tangible impact and business value delivered
📊 Project Results
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